AAA Rents and Event Services
Terms and Conditions/Customer Policy

Thank you for choosing AAA Rents & Event Services for your rental needs. In order to provide the best service possible, AAA Rents & Event Services has implemented a customer policy. The following guidelines, terms and conditions will assist you with the rental process. We appreciate your business and look forward to making your event a success.

Reserving rental items:
A signed order confirmation, along with a 50% non-refundable deposit is required to reserve rental items.

• All rental items are subject to availability.


• Must be 18 years of age to sign order confirmation.

Payment:
AAA Enterprises Inc. requires that orders are finalized and paid in full 5 business days prior to delivery or office pickup unless prior credit arrangements have been made for private or commercial accounts. Orders placed within 5 business days of delivery or office pickup are based on availability and subject to an administrative fee. All orders must be paid in full before delivery or office pickup.

• AAA Enterprises Inc. accepts Visa, MasterCard, Discover, American Express, Check or Cash.


• AAA Enterprises Inc. reserves the right to require a credit card on file.


• Customer authorizes AAA Enterprises Inc. to charge the cost of lost/damaged items, and/or past due invoices to customer’s
  credit card.


• Prices are non-negotiable.

Cancellation:
Orders can be cancelled anytime, however, the 50% deposit required to reserve items is non-refundable. If full payment is received and entire order is cancelled for any reason, 50% of the total will be reimbursed to customer. Reductions are required 5 business days prior to delivery or office pickup. Items can not be reduced within 5 business days of delivery or office pickup. Additions made within 5 business days of delivery or office pickup are based on availability and subject to an administrative fee. Customers who have established credit and not required to make a deposit are subject to a 50% cancellation fee.

Missing/Damaged Items:
Customer is responsible for rental items from time of office pickup or delivery, to the time of office return or pickup by AAA Enterprises Inc. Items that are lost, stolen, or not returned will be charged full retail price to replace. AAA Enterprises Inc. cannot hold third parties responsible for payment or return of lost/damaged items. The ordering customer/name on account is solely responsible for all rented items. Customer will be charged a replacement fee for all missing items if not returned within 5 business days of original return date.

Weather:
AAA Enterprises Inc. does not assume the risk of weather for rental orders. All rental items, including delivery cartons and containers, must be protected from the elements at all times. A repair or replacement fee will be charged for any items damaged or destroyed by weather, or any other reason.

Case minimum:
All dish room items are rented by the case or box only.

Unused Items:
There are no refunds or discounts for unused rental items. Once rental items leave the building, full price will be charged.

Labor:
Labor is $30 per hour/per person with a $50 minimum charge. This rate applies to regular delivery hours which are Monday through Saturday 8:00am to 5:00pm.

Overtime Labor:
Overtime labor is $45 per hour/per person with a 4 hour minimum, totaling $180 per person. This rate applies to any labor/deliveries provided outside regular delivery hours.

Delivery:
Rates vary depending on time and location of delivery/pickup. Additional charges will be applied for deliveries that are not on ground floor. Our qualified delivery teams are instructed to neatly stack all items in a mutually convenient place. Setup and tear down is available for an additional fee and must be scheduled before delivery or pickup.

Due to circumstances that may delay our drivers (weather, traffic, etc.) delivery times cannot be guaranteed. AAA Enterprises Inc. recommends at least two (2) hour time frames be given in order to deliver items efficiently as possible.

Pickup/Returned Items:
Dishes should be free of food and replaced in their original containers with plastic liners provided by AAA Enterprises Inc. Linens should be placed in bags provided by AAA Enterprises Inc. refuse free and dry to prevent staining and mildew. Linen bags and containers should not be discarded. There is a $15 charge for any linen bag or part of a box missing. Additional charges will also apply for any hanger or table clip not returned. Tables and chairs should be folded/stacked and ready for pickup. All items should be assembled in a single location as specified for pickup. Items not meeting these conditions are subject to additional charges.

Public Deliveries:
Due to security issues, AAA Enterprises Inc. does not deliver and leave rental components for any period of time in public areas. If rental components are needed for a public area, customer may pick items up and be responsible for the items from time out to time in.

Damage Waiver:
AAA Enterprises Inc. applies a 6.5% required, non refundable damage waiver to the cost of all rental equipment. This amount covers some breakage, missing items and/or stained linens, except candle wax and/or burn damage. All other loss and/or damage would be an additional charge. Responsibility for rental items remains with the lessee from time out to time in of rental items. Please be sure rental items are secure when not in use and protected from the weather.

While not an insurance policy, this industry standard waiver releases the renter of additional cost for minor damage and small losses that occur to the rental equipment while in the renter’s possession. This waiver does not include: theft, vandalism, abuse, neglect, misuse, destruction, shortages or losses due to war, acts of terrorism, rain, hail, sleet, snow or any other acts of God.

*Signature on order confirmation and/or this policy agrees to all terms and conditions in accordance with AAA Enterprises Inc. Customer Policy.

*All terms and conditions above are non-negotiable*